Reference

Terms and Conditions for Your Bonus Game Account

These terms set out what you agree to when you open and use a Bonus Game account. Access and availability depend on your local law and eligible regions — please read before you deposit or play.

Account eligibility appliesbKash, Nagad, Rocket coveredSubject to local lawUpdates notified via account
Bonus Game Terms and Conditions for Your Bonus Game Account
REACH OUR TEAM

Contact Us About These Terms

If any part of these terms is unclear — whether it relates to your account status, a payment query via bKash or Nagad, or eligibility in your region — our support team is here to help. Reach out before you act on an assumption; most questions get resolved in the same conversation.

Live Chat Open the chat widget from any page. Agents handle terms queries, account status questions, and wallet verification issues during operating hours.
Email Support Write to our support address for detailed terms questions or if you need a written record of the response. We reply to every message.
Help Centre Our help pages cover common terms questions including account closure, payment disputes, and eligibility checks for Bangladesh.
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

Your account data is stored securely and used only for the purpose of operating your Bonus Game account. We do not share your details with third parties outside of what is required to process payments via bKash, Nagad, or Rocket, or to comply with applicable law. You can request a copy of the data we hold, ask us to correct inaccurate records, or close your account — all through our support channel. Account security is a shared responsibility: we protect our end with encrypted connections, but you are responsible for keeping your login credentials private and not sharing your wallet PIN with anyone.

Data Retention We retain account data for as long as your account is active and for the period required by applicable regulations. Closed accounts are archived, not deleted immediately.
Account Security Your account uses encrypted login sessions. If you suspect unauthorised access, contact support right away and we will lock the account while we investigate.
Your Rights You have the right to access, correct, or request deletion of your personal data. Submit your request via our support email and we will respond within a reasonable timeframe.
Who to Contact For all data, terms, or account queries, reach our support team through live chat or email. We do not handle account changes over social media or third-party channels.

Common Questions About These Terms

A few things our customers ask most often about how these terms apply to their account and payments.

Yes. All funding methods — bKash, Nagad, Rocket, and any others we support — fall under the same account terms. The payment rail does not create a separate agreement.

We notify you through your registered account. Continued use of the platform after a terms update is treated as acceptance of the revised version.

Access depends on your local law and whether the service is available in your eligible region. We recommend checking your local regulations before opening or funding an account.

We may suspend or permanently close accounts that breach our terms. This includes duplicate accounts, misuse of wallet credentials, or fraudulent activity. You will be notified where possible.

Contact our support team by email with your account details and the specific data you want. We will respond within a reasonable period and provide what we are permitted to share.

Yes. Submit a closure request through support. We will process it and archive your account data in line with applicable retention requirements. Any remaining wallet balance is returned through your registered payment method.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.